Refund policy

The free plan has no charge and nothing to refund. Where a paid plan offers a free trial, you will not be charged until the trial ends, and you may cancel at any time during the trial to avoid being charged. Trials are offered at our discretion and may be changed or withdrawn.

Subscription fees are charged in advance for each billing period and are non-refundable. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then and will not be charged again. We do not provide refunds or credits for partial billing periods, unused time, downgrades or features you did not use.

Purchased credits and the usage allowance included in a plan are non-refundable, non-transferable and have no cash value. Allowances included in a plan expire at the end of the billing period and do not carry over.

If you believe you have been charged in error, for example a duplicate charge or a charge after a confirmed cancellation, contact us within 30 days of the charge with your account email and invoice details. Where we confirm a billing error on our part, we will correct it and refund the erroneous amount.

Except as described above or as required by applicable law, all payments are final. We may, at our sole discretion, consider refund requests in other circumstances, but are under no obligation to grant them. A refund granted in one instance does not create an obligation to grant one in another.

Approved refunds are issued to the original payment method, less any applicable transaction, currency conversion or bank charges outside our control. The time taken for a refund to appear depends on your payment provider.

Please contact us before disputing a charge with your bank or card issuer. We reserve the right to suspend or terminate accounts associated with chargebacks that we consider unjustified.

We may update this policy from time to time by posting the revised version on this page. The version in effect at the time of a purchase applies to that purchase.