Legal

Terms and conditions

Last updated 23 October 2026

These terms and conditions ("Terms") govern your access to and use of TheXperience website, applications and related services (together, the "Service") provided by Xperience Celebration Technology Private Limited ("we", "us", "our"). By accessing or using the Service you agree to be bound by these Terms and our privacy policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to it.

01Eligibility and accounts

  • You must be at least 18 years old to use the Service.
  • You must provide accurate information when creating an account and keep it up to date.
  • You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Notify us promptly of any unauthorised use.
  • Users invited by an organisation, including team members, vendors, clients and guests, are also bound by these Terms. The inviting organisation is responsible for the users it invites and the access it grants.

02The Service

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes in accordance with these Terms.

We may modify, suspend or discontinue any part of the Service at any time. We will endeavour to give reasonable notice of material changes where practicable, but are not obliged to do so.

03AI-generated content

The Service includes features that generate content using artificial intelligence. Such content is produced automatically and may be inaccurate, incomplete or inappropriate. You are solely responsible for reviewing, verifying and deciding whether to use any AI-generated content, and for any consequences of doing so. We make no representation or warranty regarding AI-generated content.

04Your content

You retain ownership of the content you submit to the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display and transmit Your Content as necessary to provide, maintain and improve the Service. We do not use Your Content to train our own AI models.

You represent and warrant that you have all rights necessary to submit Your Content, including any personal information of third parties, and that Your Content and your use of the Service comply with applicable law and do not infringe the rights of others. You are responsible for backing up Your Content.

05Acceptable use

You agree not to:

  • use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • send unsolicited communications, or contact people through the Service who have not agreed to be contacted;
  • upload malicious code, interfere with the Service, or attempt to gain unauthorised access to any account, system or data;
  • copy, modify, reverse engineer, scrape, resell, sublicense or otherwise exploit the Service except as expressly permitted;
  • use the Service to develop a competing product or service;
  • share credentials or allow more people to use a subscription than it permits.

06Fees and payment

  • Certain features require a paid subscription or the purchase of usage credits. Fees are stated at the time of purchase and are exclusive of applicable taxes, which you are responsible for.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You authorise us and our payment processor to charge the applicable fees to your payment method.
  • Usage allowances included in a plan do not carry over between billing periods and have no cash value.
  • If a payment fails or is overdue, we may suspend or limit access to the Service until payment is received.
  • We may change our fees. Changes apply from your next billing period after notice is given through the Service or by email.
  • Fees are non-refundable except as stated in our refund policy or as required by applicable law.

07Third-party services

The Service may integrate with or rely on third-party services, including payment processors, identity providers and AI providers. Your use of those services may be subject to their terms. We are not responsible for third-party services or for the acts or omissions of vendors, venues, clients, guests or other users you interact with through the Service.

08Intellectual property

The Service, including its software, design, templates, content and trademarks, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you. Any feedback you provide may be used by us without restriction or obligation.

09Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, pose a risk to the Service or other users, or for any other reason permitted by law. Upon termination your right to use the Service ends, and we may delete Your Content after a reasonable period. Sections that by their nature should survive termination will survive.

10Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY CONTENT, INCLUDING AI-GENERATED CONTENT, WILL BE ACCURATE OR RELIABLE.

11Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE THOUSAND INDIAN RUPEES IF YOU HAVE PAID NOTHING.

12Indemnification

You agree to indemnify, defend and hold harmless us and our affiliates, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or related to Your Content, your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

13Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory applicable law, the courts at Chennai, Tamil Nadu, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

14General

These Terms, together with our privacy policy and refund policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them without restriction. We may update these Terms from time to time by posting the revised version on this page with a new date; your continued use of the Service after that constitutes acceptance of the revised Terms.